Data deletion
You can have the data CommentTap holds about you or your Instagram account deleted at any time. Choose whichever route is easiest.
Delete your account in the app
Open Settings → Delete account. This removes your workspaces, connected accounts, contacts, conversations, messages and uploaded files.
By email — all of your data, or only part of it
Email privacy@commenttap.com from the address linked to your account. Say whether to delete everything or only the data of one Instagram account. We reply without undue delay, generally within one month — usually much sooner. You don't need to delete your CommentTap account to have data deleted.
Removing our access in Instagram is not a deletion request
Removing CommentTap in your Instagram settings under Apps and websites cuts off our access straight away: the access tokens are deleted and any running automations are paused. It does not delete the data we already hold, and it does not send you a confirmation code. To have the data deleted, use one of the two routes above.
What we keep
After deletion we keep only what the law requires or what is necessary to establish, exercise or defend legal claims: invoices and accounting records (for the period required by tax law, unlinked from the workspace), evidence of accepting the Terms, a minimal opt-out record (a hash of the identifier — so messages are not sent again), a record of the deletion request itself and audit-log entries without data identifying the Instagram account. Backups expire within a cycle of up to 30 days. Categories and periods are described in the [Privacy Policy](/privacy).